Operational Performance

Can “Social” Be One Key to Operational Excellence?

We used to think of the word “social” as face-to-face interaction among friends. But for anyone who uses a computer, mobile phone or online social network, it is obvious that social technology is here to stay. It permeates our lives. It’s a new social driven by 24/7 connectivity, seemingly instantaneous gratification and “friends” defined by who connects […]

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